About
About
My career started in customer and product enablement, but the problems I kept gravitating toward were bigger than training: understanding how customers actually work, identifying requirements, coordinating teams, improving broken processes, and helping complex SaaS products make the jump from implementation to everyday adoption.
That has led me to work across enterprise migrations, onboarding programs, workflow design, knowledge governance, product QA, and technical enablement. I'm most effective where customers, product, operations, and technology overlap.
Skills & Tools
Capabilities
Business Analysis
- Requirements Elicitation
- Process Mapping
- Stakeholder Analysis
- Workflow Analysis
- Functional Requirements
- Process Improvement
- Acceptance Criteria
- Current-State / Future-State Analysis
- Cross-Functional Coordination
Implementation & Customer Adoption
- SaaS Implementation
- Customer Onboarding
- Product Adoption
- Enterprise Migration Support
- Customer Discovery
- Time-to-Value
- Workflow Implementation
- Customer Enablement
Product Enablement
- Product Launches
- Audience Segmentation
- Persona-Based Enablement
- Instructor-Led Training
- Virtual Training
- Self-Paced Learning
- Learning Architecture
- Knowledge Management
Technical / SaaS Concepts
- SSO
- SAML
- OAuth
- SCIM
- MFA
- Directory Sync
- Microsoft Entra ID / Active Directory
- Role-Based Access
- Enterprise Messaging
- SaaS Administration
Tools
- Salesforce
- Jira
- Confluence
- Skilljar
- Zoom
- Excel
- Kibana